Here is the English translation:
1. Preamble
These general terms and conditions apply to all tourist furnished rentals listed by Nova Conciergerie. The premises are rented exclusively for residential use as a seasonal tourist residence with additional tourist services and may not be used for any other purpose. By booking online, the Client declares acceptance of the following general terms and conditions. Contractual information is presented in French and will be confirmed — including all contractual details — during the online purchase process, along with the provision of a seasonal furnished rental agreement.
Nova Conciergerie reserves the right to cancel any order from a Client with whom there is an existing payment or occupancy dispute, doubt regarding their solvency, honesty, identity, right to use the proposed payment method, the potential for behavior likely to disturb other occupants, or the possibility of carrying out illegal activities on the premises, without the Client being entitled to claim any compensation whatsoever. The Client's validation of their order constitutes full and unreserved acceptance of these general terms and conditions. Data recorded by Nova Conciergerie on the website constitutes proof of all transactions between Nova Conciergerie and its Clients. Data recorded by the payment system constitutes proof of financial transactions.
2. Pricing
Nova Conciergerie reserves the right to modify its prices at any time. All stays are billed based on the rates in effect as listed online at the time the reservation is recorded. Prices are quoted inclusive of all taxes and expressed in Euros. They apply per accommodation per night, unless otherwise stated. Unless otherwise indicated, they do not include the tourist tax or any optional additional services. Our product offers and prices are valid as long as they are visible on the website.
3. Reservation and Payment
Online payment is secure. Reservations are paid by credit/debit card directly on www.novaconciergerie.com.
Credit/debit card payments are accepted and processed through our partner, Stripe.
A 30% deposit will be charged at the time of booking.
The balance must be received no later than 30 (thirty) days before the start of the stay.
If the Client wishes to pay by another method (cheque, bank transfer, or another card) or under different terms (deposit payment for a long-stay or group booking, or far-in-advance reservation), they must contact the reservations manager directly via the contact form or by email so that alternative arrangements can be made. In such cases, no reservation will be confirmed until the agreed payment is received. All related communications will be made by email.
4. Tourist Tax
The tourist tax is included in the rates and will be collected at the time of booking. Its amount is set by the municipality in which the properties managed by Nova Conciergerie are located. Nova Conciergerie is responsible for collecting the tourist tax from the Client in order to remit it to the relevant authorities.
5. Security Deposits
A security deposit is required for all reservations.
The deposit is collected by Nova Conciergerie.
Collection is carried out in partnership with Swikly; a link will be sent to you so that you can provide a bank imprint. No amount will be debited, and no pre-authorization that could impact your spending limit will be made.
Nova Conciergerie will handle any disputes relating to damage or compensation arising from the stay.
Nova Conciergerie manages the processing of deposits as well as damage and compensation claims. The concierge can be reached by email at contact@novaconciergerie.com.
The deposit will be released within one month following the Client's departure, once it has been confirmed that no damage, breakage, missing items, or deterioration requiring restoration work was caused by the Client. The Client will be held responsible for any broken or damaged items and for any damage caused to the facilities during their stay.
6. Inventory & Condition Reports
The inventory and condition report for the accommodation is available to the Client in the welcome booklet provided in the accommodation. The Client must report any anomalies or damage not identified in the condition report/inventory within 4 hours of arrival. After this period, any damage or anomalies that have not been reported may be charged to the Client. The Client must check the condition of the accommodation upon arrival. If no feedback is provided to Nova Conciergerie regarding the equipment and condition of the accommodation, the inventory and condition report will be deemed compliant.
Upon the Client's departure, Nova Conciergerie will carry out a condition inspection; any damage or anomalies identified will be communicated via photographs along with the corresponding invoice for compensation owed.
In the event of a departure where the Client is not accompanied by a Nova Conciergerie representative, the condition report will be completed after the Client's departure and cannot be contested.
Furnished accommodations are fully equipped with crockery, cutlery, bedding, and appliances. It is strictly forbidden to use beds without sheets.
7. Modifications to General and Specific Terms by Nova Conciergerie
If, before the start of the rental period, Nova Conciergerie is required to make a substantial modification to any element of the contract, the Client may either cancel their contract and receive a full refund of amounts paid without penalty, or accept the proposed modification without claiming any compensation. An amendment to the contract will then be sent to the Client at the email address they provided and will be subject to the same process as the initial booking.
8. Modifications to Reservation Terms by the Client
If the Client wishes to make changes to their reservation once it has been confirmed, Nova Conciergerie will do its best to accommodate them. However, if this proves impossible, the Client may request cancellation of the original reservation, which will be subject to the cancellation conditions set out in Article 9. In the event that illegal activities or disturbances to neighbors are observed, Nova Conciergerie reserves the right to cancel the stay outright and without compensation. In such cases, no refund of amounts paid will be made by Nova Conciergerie. Any recourse must then be taken through the company's registered office or before the competent courts (Art. 15).
9. Cancellation Conditions
In the event of cancellation by the Client, for any reason, Nova Conciergerie or the booking platform must be notified in writing (registered letter or email).
The cancellation conditions are those specified in the rate selected by the Client on the website, which they were made aware of prior to booking.
For all reservations made through an online booking platform, the terms accepted by the Client on that platform will apply.
If your arrival is delayed beyond the scheduled check-in date, or if you depart earlier than the scheduled check-out date, no refund or modification can be made to your original booking confirmation under any circumstances. We strongly recommend taking out appropriate holiday cancellation insurance.
Nova Conciergerie reserves the right to cancel a reservation made online for reasons other than those stated in the preamble. In such cases, the Client's card will be refunded without delay.
10. Access to the Accommodation
Where possible, a Nova Conciergerie representative will be on-site to welcome Clients in person.
If this is not possible, the Client will be provided with access instructions no later than 24 hours before arrival.
The accommodation is available to the Client from 4:00 PM to 8:00 PM on the first day of the stay. On the day of departure, accommodations must be vacated by 10:00 AM at the latest.
11. Accommodations
The maximum number of sleeping places for each rental is systematically specified in the property description. Under no circumstances may the premises be occupied by more people than indicated in this contract.
12. Household Linen
Unless otherwise stated, our rentals are provided without household linen or bath towels.
Clients may book these services directly on www.novaconciergerie.com at the time of reservation or at a later date by email at: contact@novaconciergerie.com.
13. Departure and Instructions to Follow
Upon departure from the accommodation, the following instructions must be observed:
- Dishes washed and put away
- Bins emptied: for apartments, bins are to be disposed of in the residence's waste containers; for houses, the outdoor waste collection bins must be emptied, as must the indoor bins
- Barbecues: barbecues must be returned clean and ready for use by the next guests
- Switch off all lights, air conditioning units, and ceiling fans
- Close all doors, windows, and shutters
- The accommodation key must be returned to a Nova Conciergerie representative or deposited in the designated secure key box
Failure to comply with these instructions may result in an additional charge deducted from the security deposit.
14. Intellectual Property
All content appearing on the Website is protected by copyright and database rights. Any partial or total reproduction of the Website, including any copying of texts, visual elements, or designs, is prohibited.
15. Liability
Nova Conciergerie cannot be held liable for damage to or theft of personal belongings, whether in the accommodations or in any communal areas.
Nova Conciergerie cannot be held responsible for unforeseen circumstances, acts of God, or nuisances that disrupt, interrupt, or prevent the stay. Nova Conciergerie cannot be held liable for any accident occurring during the stay, or for any disruption to the stay caused by weather conditions or external equipment such as swimming pools, jacuzzis, gardens, air conditioning units, or Wi-Fi. The rental's equipment is made available to guests; any issue with such equipment cannot give rise to a commercial gesture or refund.
16. Complaints
Any complaint during the stay must be reported immediately by the Client to the reservations manager so that the issue can be resolved as quickly as possible. If the issue cannot be resolved immediately, the Client should submit a detailed written complaint as soon as possible so that the reservations manager can propose a solution. The Client may not claim any compensation in the event of urgent repairs that must be carried out inside the accommodation during their stay.
17. Non-Compliance with Instructions, Posted Rules, and Additional Charges
- Noise disturbances: Noise disturbances and nighttime noise are strictly prohibited after 10:00 PM. In the event of non-compliance, charges will be deducted from the deposit (€400.00). The stay may also be suspended upon simple request from Nova Conciergerie or law enforcement, with no refund of the stay.
- Bin collection: Indoor and outdoor bins must be completely emptied upon departure. If this is not done, a surcharge of €40.00 will be charged to the bank imprint (deposit) to cover the cost of remediation.
- Dishes & kitchen utensils: Equipment must be cleaned and put away upon the guest's departure; otherwise, a surcharge of €40.00 will be charged to the bank imprint (deposit) to cover the cost of remediation.
- Refrigerators & freezers: Equipment must be completely emptied; otherwise, a surcharge of €80.00 will be charged to the bank imprint (deposit) to cover the cost of remediation.
- Barbecue: The barbecue must be thoroughly cleaned and must not contain any charcoal in its basin; otherwise, a surcharge of €80.00 will be charged to the bank imprint (deposit) to cover the cost of remediation.
- Keys: Keys must be returned at the end of the stay. If not, a surcharge of €120.00 will be charged to the bank imprint (deposit) to cover the cost of lock replacement.
18. Jurisdiction
The parties expressly assign jurisdiction to the Tribunal de Grande Instance of La Roche-sur-Yon.
19. Consumer Information
The tenant is informed that they may object to the use of their telephone details for commercial prospecting purposes by registering on the telephone canvassing opt-out list at bloctel.gouv.fr or by writing to: Worldline - Service Bloctel - CS 61311 - 41013 BLOIS CEDEX.
In the event of a dispute, the tenant is also informed that they must first submit a written complaint to Nova Conciergerie by post to: 14, rue Louis Fortineau – 85270 Saint Hilaire de Riez, or by email to contact@novaconciergerie.com. If the response is unsatisfactory or if no response is received within 30 days, the tenant may refer the matter to the relevant consumer mediator listed on the register of mediators approved by the Mediation Evaluation and Control Commission.
Mediator name: Société de Médiation Professionnelle Mediator postal address: 24, rue Albert de Mun – 33000 BORDEAUX Mediator website: https://www.mediateur-consommation-smp.fr/
Nova Conciergerie 13 chemin du veursour 85160 Saint Jean de Monts SIRET: 92091318300033 Professional Card No. CPI 8501 2022 000 000 043, issued by the CCI de Vendée, valid until 15/12/2028